Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 3 day refund window):

• You purchased two licenses for the same product accidentally. We'll gladly refund you for the duplicate purchase(s). Just contact us here!
• There is a technical issue with the product that We cannot resolve after becoming aware of the issue. First, you should contact us with specific information about the technical issue. If you and the seller encounter a consistently reproducible error with the product files that cannot be resolved we can do the refund.

 Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. 

• The product was misrepresented in the description. We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.

For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

We’re unable to process refunds in the following situations:

• You (or your client) no longer need the purchased product.
• You found another product you like better, or you’ve changed your mind about your purchase.
• You don’t have sufficient expertise to use the product.
• You don’t have the correct software to open and edit the product.
• You bought an item on accident, and our system shows that the product was downloaded.
• You feel that the item is of low quality.
• You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service. Please see Digital Product Support
• You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue. 
• Your product purchase was made over 3 days ago.